Booking Modification & Cancellation Policy

• Modified bookings are subject to availability and the hotel's revised booking policies.
• Cancellations or modifications must be made at least 2 weeks prior to departure to avoid charges.
• No refund will be provided if cancelled within 2 weeks of departure; full amount will be charged.
• The number of allowed modifications per booking is at the discretion of the hotel.
• In case of a No-show, the booking amount is non-refundable.
• A minimum 4% convenience fee charged via payment gateway is non-refundable in case of cancellation.
• For non-cancellable bookings, no refund will be issued under any circumstances.
• NOTE: No refund will be applicable for cancellations or incomplete tours due to Force Majeure events (natural calamities, pandemics, etc.).

Refund Policy

• A) 100% refund for cancellations made more than 45 days prior to departure.
• B) Cancellations up to 15 days from departure are eligible for:
  • Rescheduling within one year of booking (subject to price changes), or
  • 75% refund.
• C) Approved refunds will be processed and credited to your original payment method within a specified number of days.
• D) For late or missing refunds:
  • First, recheck your bank account.
  • Then contact your credit card company, as it may take time for the refund to be officially posted.
  • Next, contact your bank; processing time may vary.
  • If you've completed all these steps and still haven't received your refund, email us at [email protected].
• I) Only regular-priced services are eligible for a refund. Sale services are non-refundable.